Terms of Service
Effective date: November 11, 2026
The agreement
These Terms of Service are an agreement between you and Beautique and Wellness LLC, doing business as Tourmaline Aesthetics & Health ("Tourmaline," "we," "us" and "our"), located at 1333 N Kingsbury St., Suite 305, Chicago, IL 60642. They cover tourmalineaesthetics.com, our online booking, and the emails and text messages we send (together, the "Services"). By using the Services, you accept these Terms and our Privacy Policy.
Your medical care is governed separately, by the consent forms and policies you sign as a patient and by our Notice of Privacy Practices.
Who may use the Services
You must be 18 or older to use the website and to book online, and the information you give us must be accurate. Please use the Services lawfully: do not interfere with the website, misrepresent yourself, or book appointments you do not intend to keep.
The Services are not for emergencies. If you have a medical emergency, call 911. For an urgent concern after a treatment, call us at 312-767-4486 rather than emailing or texting.
Medical information
Information on the website is general and educational. It is not medical advice, and visiting the website, booking an appointment or messaging us does not create a physician-patient relationship. Every plan at Tourmaline is individual, and results vary from person to person. Results shown or described are examples, not promises.
Appointments and cancellations
Every new patient begins with a first visit, including a lab draw and a consultation, before any treatment. Some appointments require a deposit, which is shown when you book and applied to your visit.
Please give us at least 48 hours notice to cancel or reschedule. Later changes and missed appointments may forfeit the deposit or incur a fee. If you arrive more than 15 minute late, we may need to shorten or reschedule your appointment. If we ever need to reschedule you, we will give as much notice as we can, and your deposit will carry over or be refunded, your choice.
Payments and refunds
Payment is due at the time of service. Tourmaline is a direct-pay practice and does not bill insurance. We can provide an itemized receipt on request. Treatment and protocol pricing is quoted after your consultation.
Packages are not transferable, and unused prepaid treatments are valid for 12 months from purchase. Gift cards are redeemable for services at Tourmaline and carry no cash value except where the law requires it. Services already performed are not refundable. Unopened products may be returned within 14 days with a receipt. If you have a concern about a service, please tell us so we can make it right.
Our content
The website and its contents, including text, photographs, renderings, logos and design, belong to Tourmaline or our licensors and are protected by copyright and trademark law. You may view the website for personal use. Please do not copy, reproduce or use our content without our written permission.
Content you share
You keep ownership of anything you send us, and you allow us to use it to respond to you and to run the practice. We will not use your name, likeness, photographs or story in marketing without your separate written consent. Please do not send medical information through the public contact form. Your clinical team and the patient portal are the right place for that. Third-party services Online booking, payment processing and social media are provided by companies we work with, each under its own terms and privacy policy. We are not responsible for their services or for other websites we link to.
Disclaimers and limitation of liability
The website and online Services are provided "as is." We work to keep them accurate and available, but we cannot guarantee they will be error-free or uninterrupted, and we disclaim implied warranties to the extent the law allows. To the fullest extent permitted by law, Tourmaline will not be liable for indirect, incidental or consequential damages arising from your use of the website or online Services. Nothing in these Terms limits liability that cannot be limited by law, or our responsibility for the medical care we provide to you as a patient.
Governing law
These Terms are governed by the laws of the State of Illinois. If you have a concern, please contact us first and we will try to resolve it with you. Any claim relating to these Terms or the Services will be brought in the state or federal courts located in Cook County, Illinois.
Changes to these Terms
We may update these Terms from time to time. We will post the new version here with a new effective date, and continued use of the Services after that date means you accept the update. If any part of these Terms is found unenforceable, the rest remains in effect.
Contact us
Beautique and Wellness LLC, doing business as Tourmaline Aesthetics & Health 1333 N Kingsbury St., Suite 305 Chicago, IL 60642