Privacy Policy
Who we are and what this policy covers
Effective date: November 11, 2026
Tourmaline Aesthetics & Health is the practice name of Beautique and Wellness LLC, an Illinois limited liability company located at 1333 N Kingsbury St., Suite 305, Chicago, IL60642. In this policy, "Tourmaline," "we," "us" and "our" mean Beautique and Wellness LLC.
This policy explains what information we collect when you visit tourmalineaesthetics.com, book an appointment online, contact us, or receive emails and text messages from us. It also explains how we use that information, when we share it, and the choices you have.
This policy does not cover your medical records. The health information you share with our clinical team is protected health information. It is governed by our Notice of PrivacyPractices and by federal and Illinois health privacy law, not by this policy. See the section on health information below.
By using our website or booking with us, you agree to the practices described here. If you do not agree, please do not use the website.
Information we collect
We collect information in three ways: you give it to us, your device sends it automatically, and the platforms we work with pass it along.
Information you give us
Contact details: your name, email address, phone number and mailing address.
Booking details: the appointment type, date and time you request, your date of birth where the booking platform requires it, and any notes you add when booking.
Messages: anything you send through our contact form, by email or by text, including your questions and preferences.
Payment details: when you pay a deposit or an invoice, our payment processor collects your card information directly. We receive confirmation of the payment andthe last four digits of the card, never the full card number.
Marketing preferences: whether you have opted in to emails or text messages, and any choices you make afterward.
Information collected automatically
When you visit our website, we and our service providers collect your IP address, general location (city or region), browser and device type, operating system, the pages you view, the links you click, the site that referred you, and the date and time of your visit. We collect this through cookies and similar tools described in the cookies section below.
Information from other sources
Our online booking and practice management platform shares the booking details you enter there so we can prepare for and confirm your visit.
Our payment processor confirms whether a payment succeeded.
If you interact with us on Instagram or another social platform, that platform may share your public profile information and your interaction with us, according to its own privacy policy.
We do not ask you to share medical information through the website. If you include it in a message, we will treat it with care, but the secure place for it is your consult or your patient record.
How we use information
We use the information described above to run the practice and to communicate with you. Specifically, we use it to:
Schedule, confirm, remind you of and follow up on appointments.
Answer your questions and respond to your requests.
Process payments and deposits, and send receipts.
Send you emails or text messages about Tourmaline, including new services and offers, when you have opted in.
Understand how people use our website so we can improve it.
Keep our website, systems and patients safe, including detecting fraud and misuse.
Meet our legal, regulatory and professional obligations, including record-keeping requirements that apply to medical practices.
Protect our rights and the rights of others, and enforce our policies.
We do not use your information to make automated decisions that have a legal or similarly significant effect on you.
Health information
Tourmaline is a medical practice. Your medical history, lab results, treatment records, clinical photographs and anything else you share with our clinical team are protected health information. We protect that information under federal and Illinois health privacy law, and we describe exactly how we use and disclose it in our Notice of Privacy Practices. You receive the Notice when you become a patient, and you can request a copy at anytime by emailing info@tourmalineaesthetics.com or asking at the front desk.
Where this policy and the Notice of Privacy Practices both apply to the same information, the Notice controls.
A few practical notes:
Our website contact form and general email are not secure channels for medical information. Please save symptoms, medications and health questions for your visit or for the patient portal.
Booking an appointment online tells us the service you are interested in. That is not a diagnosis or a treatment plan. Every plan at Tourmaline is built in person, after labs and a consult.
We do not use your health information for marketing, and we do not share it with advertising platforms.
Text messages and email
Text messages. When you give us your mobile number and agree to receive texts, we may send you appointment confirmations, reminders, follow-ups and replies to your questions.If you separately opt in to marketing texts, we may also send you news and offers fromTourmaline. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. You can also text or email us to update your preferences.
Your mobile number and your consent to receive texts are used only for Tourmaline's own messages. We do not share or sell them to third parties or affiliates for their marketing purposes.
Email. We send emails to confirm appointments, send receipts and answer your questions. If you opt in, we also send occasional emails about Tourmaline. Every marketing email includes an unsubscribe link. Unsubscribing stops marketing emails. We will still send you emails you need, such as appointment confirmations and billing notices.
Communications about your care. Reminders, results notifications and other messages about your care are governed by the Notice of Privacy Practices and the communication preferences you set with our clinical team.
How we share information
We do not sell your personal information, and we do not share it with third parties for their own marketing. We share it only in the situations below.
Service providers. Companies that work on our behalf and may handle your information to do so: our online booking and practice management platform, payment processor, email and text messaging services, website hosting and analytics providers, and IT and security vendors. Each is permitted to use your information only to provide its service to us.
Professional advisers. Lawyers, accountants and insurers, when needed to run the practice.
Legal reasons. When the law requires it, in response to a subpoena, court order or lawful request, or when we believe sharing is necessary to protect the rights, safety or property of Tourmaline, our patients or others.
Business changes. If Tourmaline is involved in a merger, acquisition, financing or sale of assets, your information may be transferred as part of that transaction. We will require the new owner to honor this policy or notify you of any change.
With your direction. When you ask us to share it, or you agree to a specific use.
We may share information that does not identify you, such as aggregated website statistics, for any purpose.
Cookies and analytics
Our website uses cookies and similar tools. A cookie is a small file your browser stores so a website can recognize your device. We use three kinds:
Essential cookies keep the website working, such as remembering a form you started. These cannot be turned off.
Analytics cookies tell us how visitors use the site in aggregate: which pages are popular, how people arrive, and where they leave. We use Google Analytics for this. Google's practices are described in its own privacy policy, and you can opt out of Google Analytics across the web with the browser add-on Google provides.
Preference cookies remember choices you make, such as closing a notice.
We do not currently use advertising cookies or pixels that track you across other websites. If that changes, we will update this policy and tell you how to opt out before we begin.
You can delete or block cookies in your browser settings. If you block essential cookies, parts of the website may not work. Our website does not currently respond to browser"Do Not Track" signals, because there is no common standard for how to interpret them.
Our online booking page is operated by our booking platform and may set its own cookies, governed by that platform's privacy policy.
Photos, reviews and testimonials
Clinical photographs taken during your care are part of your medical record and are protected as health information. We never use a patient's photographs, name or story in marketing, on our website or on social media without a separate written consent that describes exactly how they will be used. You can decline, and you can withdraw your consent for future use at any time by emailing info@tourmalineaesthetics.com. Withdrawal does not affect materials already published, but we will remove them where we reasonably can.
Reviews you post on Google, Instagram or other public platforms are public and governed by those platforms. If we would like to feature your review, we will ask you first.
How long we keep information
We keep your information for as long as we need it for the purposes in this policy, and then delete or de-identify it. In practice:
Website analytics data is kept in aggregate form for 26 months.
Contact form messages and marketing preferences are kept while we have a relationship with you and for a reasonable period afterward, so we can honor your opt-out choices.
Booking and payment records are kept as long as accounting and tax rules require.
Medical records are kept for the periods Illinois law and our professional obligations require, as described in the Notice of Privacy Practices.
When you ask us to delete information, we will do so unless we are required to keep it.
How we protect information
We use administrative, technical and physical safeguards appropriate to the sensitivity of the information we hold. These include encrypted connections to our website and booking platform, access limited to staff who need it, and vendors who are contractually required to protect your information. No method of transmission or storage is completely secure, so we cannot promise absolute security. If a breach affects your information, we will notify you as the law requires.
Your choices and rights
You are in control of how we communicate with you, and you can ask us about the information we hold. Depending on where you live, you may also have specific rights understate privacy law.
Choices available to everyone
Stop marketing texts by replying STOP to any message.
Stop marketing emails with the unsubscribe link in any email.
Manage cookies in your browser settings, as described above.
Decline consent for photographs or testimonials, or withdraw it later.
Requests you can make
Access: ask what personal information we hold about you.
Correction: ask us to fix information that is inaccurate.
Deletion: ask us to delete your personal information.
Portability: ask for a copy of information you provided, in a usable format.
Opt out: ask us not to use your information for targeted advertising or sale. We do not do either today, and this choice will be honored if that ever changes.
To make a request, email info@tourmalineaesthetics.com with "Privacy request" in the subject line, or write to us at the address below. We will verify your identity before acting, usually by confirming details you have already given us. You may authorize someone to make a request on your behalf, and we may ask for proof of that authorization. We will respond within the time required by law, and we aim to respond within 30 days. We will never treat you differently for exercising your rights.
Some requests are limited by law. For example, we must keep medical and billing records for set periods even if you ask us to delete them. Requests about your medical records follow the process in the Notice of Privacy Practices, which gives you additional rights, including the right to a copy of your record and to an accounting of certain disclosures.
If you believe we have not addressed your concern, you may contact your state attorney general. Illinois residents can reach the Office of the Illinois Attorney General.
Children
Our website and online booking are intended for adults 18 and older. We do not knowingly collect personal information online from anyone under 18. If you believe a minor has given us information through the website, email info@tourmalineaesthetics.com and we will delete it. Care for a patient under 18 is arranged in person with a parent or legal guardian.
Links to other sites and social media
Our website links to other sites and services, including our online booking platform,Instagram and the payment page. Each has its own privacy policy, and we are not responsible for how they handle your information. We encourage you to read their policies before sharing anything. When you follow, message or tag us on social media, the platform processes that activity under its own terms, and we see what the platform shows us.
Changes to this policy
We will update this policy as our practice and the law change. When we do, we will post the new version here and update the effective date at the top. If a change materially affects how we use information you have already given us, we will tell you by email or by a notice on the website before the change takes effect. Please check back from time to time.
Contact us
Questions about this policy, or about your information, are welcome.
Beautique and Wellness LLC, doing business as Tourmaline Aesthetics & Health 1333 N Kingsbury St., Suite 305 Chicago, IL 60642
Email: info@tourmalineaesthetics.com
For questions about your medical records or the Notice of Privacy Practices, contact our Privacy Officer at the same address or email.